Encapsula NanoSciences has no control over delays due to inclement weather or Customs clearance.
Contact FedEx or DHL with your tracking number to confirm that your shipment will arrive as scheduled.
The preferred carrier for international shipments is DHL unless otherwise specified to be shipped with FedEx.
Shipping Options and Costs
If you are ordering through the e-commerce site, the shipping cost is added to the order. For custom-made formulation requests, the shipping charges are listed in the chart below. If you prefer your Fedex account to be charged please send that account information along with your purchase order. Some countries are unable to use the e commerce website. In this case please email your credit card information to firstname.lastname@example.org or fax it to (615) 250-8747.
Liposome products must be maintained at 4°C and NEVER FROZEN!
Shipped products are packed in styrofoam boxes with cold packs which should properly maintain the liposomes for at least 3 days under normal transit conditions.
Upon receipt of package:
Inspect package for signs of exposure to extreme conditions (excess heat, excess moisture, freezing, etc.) and ensure that vials are intact. If packaging is seriously damaged or otherwise suspect, immediately report damage to courier (usually Federal Express at 1-800-463-3339), then contact Encapsula NanoSciences to arrange a replacement delivery using the following form:
[toggle_content title=”Request Replacement Shipment…”] Click here to connect to FedEx Online Claim Service.
If you have not received an e-mail from us confirming reshipment of your order within 2 hours, call us at 1-800-401-5140.
Doxosome and related products should always be stored at in the dark at 4°C, except when brought to room temperature for brief periods prior to animal dosing. DO NOT FREEZE. If the suspension is frozen, doxosome can be released from the liposomes thus limiting its effectiveness. Encapsula NanoSciences is not responsible for results generated by frozen or otherwise mishandled product.
Copyright by Encapsula NanoSciences 2014
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